No contact from this device yet

If you are seeing this message, it means that your tracker hasn’t yet communicated with our servers.

When your tracker has successfully connected to the mobile phone network is will show a single flash and will be able to make calls and texts. Once it subsequently establishes a data connection, the green LED will show a double flash and it will be able to connect with the app.

If you see a long flash  it means your tracker is searching for a mobile signal. If this persists, please move your tracker to a window or outside for best signal.